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Kersch

General Client Fixes

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If you are having trouble getting your client started, or logging in, here are some easy fixes.

Before contacting staff please try these steps first. 

*Please Note*

The fixes below are based upon Windows. Although most fixes will work for OS X, some may not and locations of certain folders will be in different places. If they do not, proceed by contacting someone from the staff team here with subject "client issues". We will get back to you soon as possible to troubleshoot and get you back in the game.

Common Error Messages:

1. "Connection Error: Retrying in - "

2. "Error Connecting To Server"

3. "Your Client Is Outdated"

4. "You Have Been Banned"

5. "Arrav Has Been Updated"

6. Arrav Auto-Update doesn't work

7. Your client won't load as a Java Application.

 

Error Message 1: If you're experiencing "Connection Error: Retrying in - " then this is a problem with your Arrav Cache, this normally means the cache hasn't downloaded properly (not your fault), here's a simple fix:

 

Step 1: Open File Explorer

Step 2: Navigate your way to: C:\Users\YOUR_PC_NAME\.arrav

Step 3: Delete .arrav (.Arrav-data can stay, it has no effect on this issue).

Step 4: Re-download the latest Arrav Client from forums.

Step 5: Re-Run Arrav Client and your client should successfully load.

 

Error Message 2: This error message (Error connecting to server) can mean multiple things. A: The server is offline, B: You're internet won't allow you to connect to the server, 😄 You've been IP/UID banned, 😧 The client is outdated and the list goes on. Some fixes can be:

Step 1: Try downloading the latest client from forums.

Step 2: Try resetting your modem.

Step 3: Check to see if any firewall rules are blocking you access.

Step 4: Ask a moderator on forums is there are any punishments against your account/IP address.

 

Error Message 3: "Your client is outdated". This simply means there has been an update and you don't have the most recent client. Simple fix:

Step 1: Download the latest client from forums.

 

Error Message 4: "You have been banned". This means the account you're trying to login to has been banned for whatever reason it may be. Contact a staff on forums & they will assist you as best as they can.

 

Error Message 5: "Arrav Has Updated". This means that Arrav has just gone through an update. Simple fix:

Step 1: Relaunch the client.

Step 2: (If this still occurs) Download the latest client from forums

Step 3: Launch the latest client.

 

Error 6: Arrav Auto-Updater Closes 

1. Open command prompt (windows start button, type cmd in search)

2. Enter:

setx _JAVA_OPTIONS -Djava.net.preferIPv4Stack=true

 

Error 7: Your client won't load as a Java Application.

Follow the below steps:

https://gyazo.com/2efa64ad0f7fdc832c95df9d64a87fb9

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